How do I find the course price?

The course price is indicated on the purchase page next to the course description. Our prices are quoted in US Dollars.  

How do I apply a coupon code?

If you have a valid Coupon code, look for the space to add the code before checkout. Do not add any spaces in the code - they are normally all one word and may contain letters and numbers.

How do I access my course?

To access your course, log in to your account at https://popular-woodworking.mykajabi.com/login. You can click the Forgot password? link if you need to reset your password. Be sure to check your inbox as well as your junk folder for the reset email in the event that your server has sent it there in error.

What devices can I use to access my course?

You can access your course with a smartphone, tablet or computer, wherever you have a good internet connection.

How long will I have access to my course?

You have unlimited access. You can start when you want (or from the launch date if it’s a new course.) You can work at your own pace so there’s never any pressure to keep up; and you can review the material as often as you like.

Can I download the course material?

The main body of the course is accessible only by streaming and cannot be downloaded. However, any files located in the Resources section of the course (charts, or additional reading material) can be downloaded and printed if you wish.

Are there assignments and how are they graded?

Any assignments, tests or journaling within a course are designed for self-study and reflection.

What level of experience do I need to have?

Most of our courses are suitable for all levels of experience and can be adapted to suit your particular needs.  You can also take the class at your own speed, so you shouldn’t feel stressed or pressured to keep up. 

Do your courses count towards any certification?

Unfortunately, none of our online courses contribute towards certification or training as we are not a certifying body. However, some courses may be eligible for not in person continuing education hours and you should contact the relevant professional organization to see if they will accept the non-contact hours.  

How can I contact the instructor?

For some of our courses, you can connect with the instructor by joining the private community group (if there is one) and posting a message there. You can also send a message to customer support at [email protected] and we can forward your message to the instructor on your behalf.

Can I get a receipt or proof of purchase?

When you purchase a course, you will automatically be sent a purchase confirmation by email. If you require any other proof of purchase for tax or business purposes, please contact customer support at [email protected].

How can I update my account details?

When you are logged in to your Woodsmith course account and looking at your dashboard, click the arrow in the upper right corner to display the drop- down menu. Select Account to update your email address or credit card details.

If I’m not happy with the course, can I get a refund?

We want our customers to be 100% satisfied with their purchase. If you feel that the course is not right for you or is not what you expected, please contact customer support at [email protected] within 14 days of your purchase for a full refund.

What is your privacy policy?

When you register and enter your email address, you can opt to receive emails about the products and services we offer. We respect the privacy of your email address and will not make it available to anyone without your permission.  You can opt out of emails from us by clicking the unsubscribe link at the bottom of the email. For further information about our privacy policy visit:  http://www.aimmedia.com/privac...

Video/Audio Troubleshooting

Videos not playing correctly? Here are some tips to help you get the most out of your online learning experience with us:

Check Your Internet Speed

If you are experiencing slow loading, or seeing a "Loading..." message on your videos, this is like to be because your internet connection speed is not fast enough to support video playback reliably. Check your internet speed. (In Google search Check Internet Speed and click the box that says Run Speed Test. Or, search by your internet provider e.g. Xfinity Speed Test). Ideally, you should have at least 10-20Mbps.  If you're not up-to-par, contact your internet provider.

Clear Your History

Try clearing your browser's cache/history and restarting your web browser:

Chrome --> Clear Browsing Data --> Show Full History --> Clear Browsing Data
Safari --> Clear History
Firefox --> History --> Clear Recent History
Internet Explorer --> Tools --> Internet Options --> Browsing History

Try a Different Browser

Sometimes different browsers can cause issues. You might find your video doesn’t play using Firefox, but is OK in Chrome. Also make sure you have the latest version of your browser.  From the top bar in your screen, click on Chrome - About Google Chrome, and it will show you your current version and download the latest version. This works the same for Firefox.  For Safari, Internet Explorer and Edge, the browsers are updated through system updates which you should do regularly as notified.

Reset Your Internet Connection

Just like uploading, internet connection can affect playback. Try resetting your router (as per your internet provider’s instructions) and make sure you have a secure connection.